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Professional Service

Discounted Support Ticket for Cloud One Managed Systems
Only available to Managed Customers
Discounted Support Ticket / Issue / 15 minute
One Issue per ticket
*Paid Discounted Support Tickets are valid for 1 year
Call Centre Supervisor Training
2 Hours Training for 1 Supervisor )Minimum)
Call Centre Agent Training
2 Hours Training for 5 Agents (Minimum)
Operator Training
1 Hour Training for 1 Operator / Telephone Receptionist (Minimum)
User Training
1 Hour Training for 5 Users (Minimum)
API / CRM / HELPDESK / AD / WHATSAPP / FACEBOOK MESSENGER INTEGRATION
One Time Setup Fee for each integration
โ€‹๐Ÿ‘‰ Requires access to customer account of the respective vendor developer portal
๐Ÿ‘‰ Free for Managed Systems if you provide the integration API Credentials from the respective developer portal with the correct mappings
Premium Support Ticket
Hourly Billing basis
One Issue per ticket
*Paid Support Tickets are valid for 1 year
Supported IP Phone Setup
Setup Fee for each Supported IP phones setup for Cloud One Business Communication Suite.
โ€‹๐Ÿ‘‰ Setup does not include user training
Interactive Voice Response(IVR) & On Hold Prompt Creation
Creation of upto 250 characters per IVR or On Hold Prompt to the correct format accepted by the PBX
๐Ÿ‘‰Does not include any configuration on the communication system
Country Presence SIP Trunk Setup Fee
Country Presence SIP Trunk configuration will be done by certified experts
Bring Your Own Carrier (BYOC) Setup Fee
BYOC SIP Trunk configuration will be done by certified experts
Cloud One Secure Remote Management Annual Subscription
Easy, Instant and Secure Remote Management & monitoring for Software PBX, Appliance and FXS gateway
Annual Subscription is charged per device
โœ…Optional Cloud One Secure SSL Certificate ie customer.cloudone.co